Refund policy
Draft — requires review by a qualified lawyer in India and Canada before launch. Last updated 4 November 2026.
- Duplicate or mistaken charges are refunded in full.
- Declined student verification — the student charge for that period is refunded in full.
- Service not delivered — if paid access didn't work because of a fault on our side and we couldn't fix it, we refund the affected period.
- Change of mind — you can request a full refund within 48 hours of your first payment on a plan if you haven't used it substantially. Later, cancel to stop the next renewal; partly used periods aren't otherwise refunded.
Request a refund through the contact page with the date and amount. Approved refunds go back to the original payment method, normally within 5–7 working days after approval. These terms don't limit any refund rights you have under consumer law.